Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to New Zealand addresses only. Note that there are restrictions on some products, and some products require Mail Order forms or permits to procure.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Shipping Rates
| Category | Cost | Estimated Delivery | Applies To |
|---|---|---|---|
| Standard Nationwide | $10.00 | Typically 1–2 working days for the South Island and 2–3 working days for the North Island. | Most non-rural orders, excluding firearms, ammunition, aerosols, gun safes and oversized items. |
| Rural Delivery | $13.50 | Standard delivery timeframe plus an additional 2–4 working days. | Orders being delivered to rural addresses. |
| Firearms to Gun Store | $50.00 | Courier delivery to a dealer is generally slightly faster. | Firearms sent to another firearms dealer for collection. The receiving dealer may charge a collection or transfer fee. |
| Ammunition | $50.00 | Dangerous-goods freight may take an additional 2–4 working days. | Ammunition orders. Free shipping applies when more than $500 of ammunition is purchased. |
| Oversized Items | $10.00 surcharge per item | Standard delivery timeframes apply where available. | Ammunition cans, firearm hard cases, large reloading presses and other oversized products. |
Special Freight
Firearm Delivery
Dealer collection
Firearms may only be freighted to another firearms dealer for collection.
Courier delivery to a dealer is generally slightly faster, but the receiving dealer may charge a collection or transfer fee. The purchaser must contact the dealer first and confirm that they are willing to receive the firearm.
Ammunition and Dangerous Goods
Specialist dangerous-goods freight
Ammunition can be delivered directly to your residential address. Ammunition shipping is charged at $50.00, with free shipping on ammunition orders over $500.
Dangerous-goods shipments to the North Island may experience delays of up to two weeks because of ferry transport restrictions.